AYKTA – Refund and Cancellation Policy

Last updated: August 2026

This Refund and Cancellation Policy explains when and how you can cancel a paid AYKTA subscription and request a refund. It forms part of our Terms and Conditions and applies to all purchases made from AYKTA LLP.

1. Scope of This Policy

AYKTA is free for individual members to join a community, participate in forums and chats, and use the everyday features of the App. Payment applies only to the paid subscription plan purchased by a community or association.

Community Plan — ₹10,000 per year, billed to the community or association that subscribes on behalf of its members
Individual member accounts are free and therefore have nothing to refund

If you were charged for something you did not purchase, contact us immediately at connect@aykta.com and we will investigate and reverse any unauthorised charge.

2. Refund Eligibility

We want communities to be confident in AYKTA before they commit. A refund of the subscription fee may be requested when all of the following apply:

The request is made within 7 days of the date of the first payment for a new subscription
The request comes from the community administrator who paid
The account has not been suspended or terminated for a breach of our Terms and Conditions

Refund requests raised after the 7-day window will be reviewed on a case-by-case basis, but we are not obliged to grant them.

Service Issues

If the App is unavailable or materially not working as described for an extended period and our support team is unable to resolve the issue, you may request a refund regardless of the 7-day window. Please report the problem to us first so that we have a fair opportunity to fix it.

3. Non-Refundable Items

The following are not eligible for a refund:

The unused portion of a subscription term once the 7-day window has passed — we do not offer pro-rata refunds
Subscription renewals, unless cancellation was requested before the renewal date
Accounts suspended or terminated for violating our Terms and Conditions or Community Guidelines
Any custom setup, onboarding, data migration, or branding work that has already been delivered
Charges arising from a change of mind about features that were clearly described before purchase

4. How to Request a Refund

To request a refund, email us with the details below:

Write to connect@aykta.com from the registered admin email ID
Include your community or association name, the registered mobile number, the payment date, and the transaction or order reference
Tell us briefly why you are requesting the refund

We acknowledge every refund request within 2 business days and confirm the outcome within 7 business days of receiving all required information.

5. Refund Processing and Timelines

Approved refunds are credited to the original payment method used for the purchase. We do not issue refunds by cash, cheque, or to a different account.

Refunds are initiated within 7 business days of approval
Your bank or payment provider may take a further 5–10 business days to reflect the credit in your account
Any payment gateway or transaction charges levied by third parties may be deducted where these are non-recoverable

Note: Once a refund is processed, access to the paid Community Plan ends and community-level features are disabled. Data may be removed in line with our Privacy Policy.

6. Cancellation and Auto-Renewal

You may cancel your subscription at any time. Cancellation stops future billing; it does not automatically trigger a refund for the current term.

Requests to cancel should reach us at least 7 days before the renewal date to avoid being charged for the next term
After cancellation, your community continues to have access until the end of the paid term
Once the term ends, paid features are disabled and the community becomes read-only or inactive

7. Purchases Made Through App Stores

If a subscription was purchased through the Apple App Store or Google Play, the refund is handled by that store under its own policy, and we are not able to process it directly.

Apple App Store — request a refund at reportaproblem.apple.com
Google Play — request a refund from your Google Play order history or Google Play support

Please write to us as well so that we can follow up and assist with your request.

8. Chargebacks

If you believe a charge is incorrect, contact us before raising a chargeback with your bank. Chargebacks raised without contacting us first may result in the associated account being suspended until the dispute is resolved.

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. The policy in effect on the date of your purchase applies to that purchase.

10. Governing Law

This policy is governed by and construed in accordance with the laws of India. Any disputes arising from it shall be subject to the jurisdiction of the courts of Bengaluru, Karnataka.

11. Contact Us

Billing & Refunds

For any question about billing, cancellation, or refunds, reach out to our team:

📧 Email:
connect@aykta.com

📞 Phone:
+91 89043 15500

You can also visit our Support Center for help with common questions.

We aim to be fair and transparent with every community that trusts AYKTA. If something is not right, talk to us — we will do our best to make it right.